Privacy Policy
Effective October 01, 2007:
Ron Johnson / Johnson Digital Imaging ("johnsondigitalimaging.com") values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. johnsondigitalimaging.com recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. However, we do share your information with third parties under certain circumstances as detailed below.
This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, click here to contact johnsondigitalimaging.com via email.
If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.
WHAT WE COLLECT
We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a promotion or survey. We also maintain a record of your product interests and your purchases online and in our stores. We may acquire customer names, email addresses and mailing addresses for select mailings from third parties. Part of our email authentification process also collects your host server address and your IP address.
HOW WE USE YOUR INFORMATION
When you make an online purchase from johnsondigitalimaging.com, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, and promotions.
When you save your information with johnsondigitalimaging.com, you will also be automatically signed up to receive email updates. If you participate in a promotion (online or over the phone), you may choose to receive email updates about our products, services, and promotions.
If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact johnsondigitalimaging.com by clicking here. Please be sure to include full name and any other relevant information. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may take from six to eight weeks to remove your from our list.
From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.
To serve you better, we may combine information you give us online and on the phone as well as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact johnsondigitalimaging.com by clicking here.
THIRD PARTY TRANSACTIONS
We contract with third parties to assist us in maintaining and managing our customer information to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information.
In addition, when we team up with another company to offer or provide products, services, or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.
When we offer promotions, or join with other companies to do so, customers who choose to participate in those promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the promotion to fulfill promotional obligations.
If prior to participating in a promotion, you opted not to receive information from us, you may still receive information from or about johnsondigitalimaging.com in connection with the promotion if you choose to participate in it. You may opt not to participate in these promotions if you do not want to receive information about johnsondigitalimaging.com or share your information with us and the other companies sponsoring those promotions.
We also may share aggregate, non-personally identifiable information about you (such as age, gender, and types of products purchased) with our business partners to fulfill our contractual obligations. Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.
REMOVING YOURSELF FROM MAILOUTS
If at any time you would like us to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, feel free to contact Clubflyers.com customer service via email by clicking here.
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email by clicking here.
Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
CHILDREN'S PRIVACY
Like you, we at johnsondigitalimaging.com are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.
If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.
COOKIES
A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.
We use cookies in order to improve your shopping experience. When you visit johnsondigitalimaging.com, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, and promotions.
We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.
You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user to allow you access to your account information.
SHIPPING & RETURNS
The following is a list of frequently asked questions regarding shipping. If you have any further questions regarding shipping, please use our Contact Form.
How long do orders usually take to get delivered?
All standard orders are shipped out not later than 48 hours from the posted payment for your order. Although, shipping times vary by delivery location, UPS standard service (Ground) generally takes 3 - 5 business days for delivery. UPS 3Day Service generally takes 3 - 4 days, UPS 2Day Service generally takes 2 - 3 days, and Next Day Service is delivered the following business day. This is also outside of the time it may take to actually process your order. Depending on the service you have selected, the project scope or other creative and/or labor intensive aspects of the job may take time to fulfill. This will be covered either during our consultation or if ordering photo's from PhotoReflect.com, times to fulfill an order will be listed on that site. Orders will not be billed until they are ready to ship.
How much does shipping cost?
Shipping costs vary depending on the shipping method you select. You will be prompted to select your shipping method during checkout and you will be able to quote out different options.
How do I check on my order?
When you make a purchase, you will automatically receive a confirmation email with your order details, as well as several handy links to help you stay informed on the status of your order. Once your order has been processed and shipped, you'll receive a follow up email informing you of the change in order status, along with tracking information that will allow you to pin point exactly where your order is while in transit.
RETURNS & EXCHANGES
Can I return or exchange something I ordered?
Because all of our work is custom printed to order, all sales are final. We are unable to use or recycle your printing after we have completed it. All digital media is checked for error prior to shipping. However, if a tape, CD or DVD arrives damaged you may call or contact us within one month to remedy the problem. We will request that the defective item be returned to us to verify that the product did in fact have an error. We will not replace any item that was intentionally damaged without charging for replacement. If the product was damaged due to error or not of negligence, then it will be replaced with an identical item. We will not refund any digital media for security reasons.
My package arrived damaged, what should I do?
Occassionally, UPS accidently mishandles packages. If your package appears to have been damaged in transit, please have the delivery person notate their records before signing for the package, or notify UPS immediately upon discovery of any damage by calling 1-800-742-8477. Once you've notified UPS, please contact us, and we will work with them to file a claim and resolve the incident.
I never received my order, what should I do?
Although very rare, packages do sometimes get lost in transit. If you happen to be one of those unlucky few, we will assist you in filing a claim with the shipping company responsible for the error. However, if the tracking number indicates that your package has been delivered to your address, we cannot be held responsible, and it will be up to you to dispute delivery with the carrier.
